The Chief/Hotel Purser supports the Associate General Manager in managing guest and crew administration, financial operations, and onboard revenue and costs, ensuring compliance with company policies and service standards. Responsibilities include daily account reconciliation, cruise closing procedures, cash handling, and financial reporting using MXP and POS systems. The role involves guest check-outs, credit card processing, tax duties, and document control, while assisting with embarkation, immigration, and port authority interactions. The Purser also leads and trains the Hotel Admin Team, ensures MLC compliance, supports guest service operations, conducts audits, and fosters a positive, efficient, and guest-focused service culture onboard.
Qualifications
- Completed professional training in the hotel or service industry with several years of experience.
- Minimum 3 years’ experience in an onboard financial or administrative position.
- Strong financial background with knowledge of budgeting and financial analysis.
- Proficient in MS Office applications, including databases, spreadsheets, and word processing.
- Previous experience in guest and crew administration preferred.
- Fluent in English with excellent oral and written communication skills; additional languages are a plus.
- Proven leadership in managing multicultural teams; independent, flexible, and stress-resistant.
- Guest-focused, service-oriented, with a positive personality and professional appearance.
- High standards of hygiene and strong knowledge of Public Health Policies.
- Strong interpersonal, motivational, and coaching skills; must maintain confidentiality across all communications.
