A Barista (Coffee Man) on a cruise ship is responsible for preparing and serving a variety of hot and cold beverages, including espresso-based drinks, teas, and smoothies, according to guest preferences. They provide friendly, efficient customer service, often recommending or upselling premium beverages. Baristas may also serve light snacks such as pastries or sandwiches and handle POS transactions. The role includes maintaining a clean, organized, and sanitary workspace, ensuring proper inventory levels, and operating and maintaining coffee equipment. Baristas play a key role in guest satisfaction, following all company procedures and communicating effectively with both guests and the onboard team.
Qualifications
- Prior barista experience in a café or similar setting preferred.
- Strong knowledge of coffee preparation, brewing techniques, and coffee-based beverages.
- Excellent guest service skills with the ability to interact professionally and resolve issues.
- Familiarity with various coffee beans, roasting methods, and menu ingredients.
- Understanding of allergens and food safety practices.
- Strong verbal communication skills for effective guest and team interaction.
- Ability to multitask and work efficiently in a fast-paced environment.
- Adherence to hygiene and sanitation standards in food and beverage service.
