The Training Manager leads the design, delivery, and coordination of onboard learning initiatives, focusing on soft skills, leadership, language training, and compliance-based programs. Acting as a strategic partner to HR and department leaders, the role identifies training needs, develops solutions, and facilitates onboarding, orientation, and development courses. Responsibilities include managing the onboard learning curriculum, supporting departmental trainers, and aligning programs with corporate standards and values. The Training Manager also delivers blended and side-by-side trainings, administers the Learning Management System, and advises crew on personal development. Collaboration with shore-side HR and Learning & Development ensures consistency and continuous improvement.
Qualifications
- Degree in linguistics, educational sciences, business studies, or a related field.
- Minimum 3 years of experience in training, facilitation, or instructional development.
- At least 1 year in a leadership or operations-related role preferred.
- Proven experience as a trainer in language, communication, and motivation.
- Strong presentation, facilitation, and consulting skills.
- Excellent language and intercultural communication skills.
- Effective communicator with assertiveness, empathy, and flexibility.
- Ability to work independently, manage multiple tasks, and perform under pressure.
- Strong computer skills, including Microsoft Office; knowledge of Fidelio/SAP a plus.
- Guest-focused with a commitment to high service standards and HR integrity.
